Gently wipe your sign with a soft, damp cloth. Avoid using abrasive sponges, harsh chemicals, bleach, or strong cleaning products, as these may damage the surface, finish, or printed details.

Yes, our house signs are designed for outdoor use and made to withstand normal weather conditions. However, prolonged exposure to extreme heat, heavy storms, saltwater, or harsh environmental conditions may affect the sign over time.

We do not recommend using a pressure washer, as the strong water pressure may damage the lettering, finish, mounting points, or surface of the sign.

Check the mounting hardware occasionally and tighten it when necessary. Make sure the sign remains securely attached to the wall, fence, gate, or post.

Our illuminated signs are powered by a safe, low-voltage 12V LED system and include a 12V plug-in adapter with 5 metres of cable. The power adapter should be installed in a protected indoor location, with the low-voltage cable running to the sign. Longer cable lengths are available if required.

Yes. A licensed electrician can hardwire your sign using a suitable outdoor-rated power supply (sold separately) for a clean, permanent installation. We'll provide the required power specications to assist with installation.

Every House Sign Studio sign is supplied ready for installation, with all the required mounting hardware included. Your order comes complete with: Mounting template (where applicable) Fixings, screws and wall plugs Stando mounts (if selected) Step-by-step installation guide For most installations, you'll only need a few common household tools, including: Electric drill Suitable drill bits Screwdriver Tape measure Pencil Spirit level Most customers can install their sign themselves, while others choose to have it professionally installed for a seamless nish. Need a hand? Our team is always happy to provide installation advice before you begin. 📥 Download Installation Guide

Yes. You can customise and preview your sign before placing your order. Once your order is submitted, your design is considered nal and production will begin.

Once your order has been dispatched, you will receive a shipping conrmation email. Tracking information will also be provided where available.

Damaged or Faulty Items Please inspect your order upon delivery. If your sign arrives damaged or faulty, contact us within 48 hours with photos so we can assist as quickly as possible. Reporting issues promptly helps us resolve them eciently. Your rights under Australian Consumer Law remain unchanged.

Choose your preferred sign design, size, colour, font, material, and personalisation options. Enter the exact wording or house number you would like before adding the product to your cart.

Where a preview service is available, we will provide a digital design proof before production. Please review all spelling, numbers, colours, and layout details carefully before approving it.

Please contact us as soon as possible. Changes may be possible if production has not started. Once your customised sign has entered production, we may be unable to make changes.

Production times vary depending on the design, material, level of personalisation, and current order volume. The estimated production timeframe will be shown on the product page or during checkout.

Delivery times depend on your location and the shipping option selected at checkout. Please remember that delivery estimates begin after your sign has been produced and dispatched.

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will also be provided where available.

Customers are responsible for checking all names, numbers, spelling, punctuation, colours, and design selections before submitting an order. We cannot guarantee changes or replacements once production has started.

Check your tracking information first. If the estimated delivery period has passed, contact us with your order number so we can investigate the shipment.

Take clear photographs of the packaging and the damaged sign, then contact us as soon as possible. Please keep all packaging until the issue has been reviewed.

Because customised signs are made specifically for each customer, they cannot normally be returned or exchanged due to a change of mind.

Cancellation may be possible if production has not yet started. Contact us immediately after placing your order. Once production begins, the order may no longer be eligible for cancellation.

Contact us within the timeframe stated in our returns policy and provide your order number, a description of the issue, and clear photographs. We will review the problem and arrange an appropriate solution.

If the sign does not match the approved order details, please contact us with photographs of the item. Once confirmed, we will arrange a replacement or another suitable resolution.

We are unable to accept returns for customer selection errors on customised products. Please check all measurements, colours, text, spelling, and design choices carefully before placing your order.

If the item is confirmed to be faulty, damaged, or incorrectly produced, we will provide instructions regarding return or replacement costs. For eligible non-customised returns, return shipping costs may be the customer’s responsibility.

In some cases, we may request that the damaged or incorrect item be returned. Please do not send anything back until you have received return instructions from our customer service team.

Once an eligible return has been received and approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Customised signs cannot normally be exchanged. If there is a manufacturing fault or production error, contact us so we can review the issue and arrange a suitable solution.

Items may not be eligible for return if they have been customised, installed, damaged after delivery, altered, used incorrectly, or returned without prior approval.